| Auto Insurance
How to Speed Up the Car Insurance Claim Process

Accidents happen, and while you never want to be involved in one, you definitely don’t want to deal with the hassle of the subsequent car insurance claim process. However, that process doesn’t need to be as much of a headache as it’s made out to be.

Keep reading to learn what to do after an accident, how to file an auto insurance claim, and get tips on how to speed up your car insurance claim.

What to Do After an Accident

One of the best things you can do to speed up the car insurance claim process is gathering as much information as you can, as early as you can — starting at the scene of the accident. Here’s what to do after an accident:

  • Collect personal information from those involved, including their names, phone numbers, and home and email addresses.
  • Get insurance information, because it’s probably the first thing your claims adjuster will want to see. Make sure you exchange insurance details with every driver involved in the accident.
  • Take pictures as long as you can do it safely. Get photos of the scene of the accident, including damage to your vehicle, the other vehicles involved, the location of the accident, the parties involved, witnesses, and anything else.
  • Contact law enforcement. Once police officers arrive, be sure to get their names and cooperate as they collect information for the police report. They will also give you instructions on how to get a copy of the police report once it is complete. Hang on to any paperwork they give you and share copies with your claims adjuster. Keep in mind police may not be able to respond to every call, especially for minor accidents where there are no injuries.

How to File a Car Insurance Claim & Speed Up the Car Insurance Claim Process

Once you’ve taken the appropriate action after the accident, it’s time to file a car insurance claim. Although speeding up the car insurance claim process begins at the scene of the accident, there are a few more things you can do after the accident to help things run more smoothly.

1. Contact Your Insurer Immediately

The sooner you contact your insurer to file a claim, the easier it will be for your adjuster to make the necessary inquiries to get your claim moving along. Call your insurance company as soon as possible – ideally from the scene of the accident, if you can do so safely.

Direct Auto Insurance customers can call 1-800-403-1077 to file a claim with a claims specialist over the phone or log in to MyAccount to conveniently start an auto claim online. Our claims department is available 24 hours a day, 7 days a week. Customer service is available Monday through Friday from 8 a.m. to 7 p.m. (EST) and Saturday from 8 a.m. to 4 p.m. (EST).

2. Be Responsive and Cooperate

Once you report your claim, your insurance adjuster will take the lead as they oversee the status of your repairs and address any issues that may arise, like further damage, payments for additional damage owed, or changes to the expected completion date.

Quickly settling a car insurance claim requires cooperation all around — from you, your adjuster, the body shop, the other people involved, etc. A minor accident, like a fender bender, is common and therefore relatively easy for your adjuster to handle. When everyone works together, the car insurance claim process can actually be a breeze!

Remember to keep your adjuster’s contact information handy, so you can quickly get in touch when you want to check your claim status.

3. Be Forthcoming, Even About the Most Minor Details

This is an important time to pay attention to detail. It’s understandable that sharing even the most seemingly insignificant information about your accident or incident could inflict some level of stress, emotional suffering, or financial pain. It’s human instinct to want to steer clear of anything that causes difficulty in our lives! However, it’s important to be upfront about every last detail of your claim with your adjuster because missing information can stall the car insurance claim process.

How Long Does a Car Insurance Claim Take to Settle?

A car insurance claim can take anywhere from 30 days to six weeks or longer to settle. It’s probably not the answer you want to hear, but there are several factors that can affect how long it takes for your car insurance claim to settle. These factors include:

  • The nature of the claim. Roadside assistance claims and glass claims can be handled relatively quickly, while injury claims and natural disaster claims take longer to process.
  • Not being able to pay your deductible. Deductibles typically must be paid at the time of repair. If you don’t have the cash to cover your deductible, your claim may not be handled promptly.
  • Communication. To move things along quickly, both the adjuster and the claimant should be communicative during the car insurance claim process.
  • Your satisfaction with repairs. If you aren’t completely satisfied with your repairs, point it out immediately. It might delay the repair process, but you’ll have peace of mind knowing that the repairs were made correctly and to your liking.

Most adjusters are happy to complete a claim so they can get to work on the others – because there are always more coming. Being helpful, responsive, and cooperative are all simple ways to help speed up the car insurance claim process!

How to Get a Rental Car From an Insurance Claim

Life doesn’t stop while your car is being repaired. You still need to get to work or school, and you could be in a serious bind if you don’t have a second car. Fortunately, in some cases, you can get a rental car from an insurance claim if you carry rental reimbursement coverage.

Rental reimbursement coverage can help with the cost of renting a car in the meantime if your vehicle isn’t drivable due to a covered accident or loss.  However, it’s important to know that this coverage is optional – you can only purchase it if you also purchase comprehensive and collision coverage, and you must have it at the time of the accident for the benefits to apply.

At Direct Auto, we help our customers be prepared for any incidents on the road with affordable car insurance. Call 1-877-GO-DIRECT (1-877-463-4732), visit us online, or visit your nearest Direct Auto location to learn more. If you’re a Direct Auto customer and need to file a claim or have questions about an existing claim, please don’t hesitate to contact our Claims Department.

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